FAQs

Traditional public engagement or community involvement usually involves attending a public meeting or providing written submissions to council, and this can often be time consuming and inconvenient, and sometimes intimidating. However, Engage White City gives you the opportunity to have your say on issues that are important to you, at a time and place of your choice.

• It is a quick, safe and convenient way to have your say on a range of issues and topics.

• It is a great way to keep up to date and contribute your views on issues affecting your community.

• You can see what other community members think about an issue or topic, respond with your own views and engage in a discussion.

• You do not have to attend community meetings at a set place and time, you can contribute at a time and place that suits you.

• It allows for a range of different people, with different views to discuss matters that may impact their community.

Each project on Engage White City is a little unique depending upon the engagement level required for that project. Visit the project page that you are interested in and submit your feedback via the online discussion forums, quick polls, forms and surveys for each of the projects currently open for consultation.

To participate for the first time, simply:

• Sign up for Engage White City by clicking on the "Sign In" button or the “Register” button in the top right of any page

• Choose a username and password

• Complete a few quick questions about you

• You will receive an email to validate your email address

• Return to the website and click the "Sign In" button

While registration is not required to access Engage White City, it is necessary for many of the more interactive engagement opportunities. While there may be some projects that allow feedback without an account, we ask you to register to the website for a few reasons.

• It helps ensure that a broader set of perspectives have an opportunity to be represented by attributing feedback and frequency of feedback to individuals.

• It promotes accountability and encourages people to provide more thoughtful responses because feedback can be attributed to them.

• It also means that we can let you know any news if something major changes about the consultation.

Yes, you can use this website anonymously. Even when you register and post comments, your anonymity is protected because you are identified by your chosen screen name. 

All comments, ideas and suggestions are collated and used by the relevant project teams to inform the development of strategies, programs and activities, or to gain an insight into community views and opinions.

Often, feedback provided online is used in conjunction with other face-to-face consultation activities such as meetings, open houses or surveys.

When each consultation closes, all contributions are compiled into a report, which will be presented to council when considering the particular matter.

All feedback provided during consultation will be considered; however, this does not mean that every suggestion will affect the project or be adopted as proposed.

Note: All comments you make through this website will become public records for anyone to read.

Yes! Your privacy is absolutely protected and the city will only use your email to contact you with updates and to invite you to participate in consultations.

Your email address will not be distributed to any third party or used for any other purpose. We do not ask for your personal details or require them at any time as part of your participation. For more information, see the platform Privacy Policy.

Engage White City is coordinated by the Town of White City's Communications Team.

If you have any questions about content, or council's consultation and engagement process, please email townoffice@whitecity.ca.

If you have a question regarding a specific project currently open for consultation, please contact the relevant project manager. Their contact details can be found in the "Who's listening" section for each project.

Micro-engagements are opportunities for White City to quickly engage residents on simple items related to program offering or service levels that don't require a full engagement based on iap2 methodology.